Situation
With more than 113,000 employees and over 500 locations across the nation, this healthcare provider was in need of an enterprise platform for tracking and reporting each employee’s training records that also remained affordable, flexible, and customizable for each location.
Additionally, healthcare providers are mandated by The Joint Commission to undergo on-site surveys every three years to maintain their accreditation. During these on-site surveys, providers must report that individuals within the organization have completed mandated training to provide healthcare of the safest and highest quality, making quick and easy reporting a necessity.
Over the past 10 years, the healthcare provider’s needs have grown and changed with its system. Technologies have improved, and the need for delivering learning in multiple modalities has increased, but this system has continually turned to Adayana to support its ever changing needs.
Solution
This healthcare provider turned to Adayana to assist in designing, developing, and implementing a system-wide transition from paper employee records to an online managed learning environment. In an effort to better retain its employees’ accomplishments and to better unify its various locations under a common culture, the Adayana team developed a managed learning service for the health system.
Under this managed learning service, Adayana designed an enterprise infrastructure to house, maintain, track, and report on all training developed for the health system. All types of learning, from employee certifications to online learning to corporate in-services, can be tracked and managed within this framework. The solution is scalable and deliverable in a standardized way regardless of an organization’s geographic locations.
As with many healthcare providers, this health system purchases learning courses from various third party providers and needed a platform to support this as well as its customized courses. To assist with this, Adayana customized a learning solution that accommodates and integrates easily with over a dozen content delivery providers, as well as customized courses developed by Adayana. Under this common infrastructure, the system’s employees are able to register, complete, and maintain transcripts of learning in a single repository.
In addition to a learning platform, Adayana also delivered customized content that supports the system’s leadership formation program that highlights specific complex relational skills such as spirituality, discernment, and ethics. Connecting and aligning employees with its culture, these courses allow the system to hold employees to principles of customer intimacy and professionalism not otherwise supported by generalized courses.
Success
In developing a deep understanding of the health system’s culture and supporting its needs through a very diverse service offering, Adayana has established a solution that provides great flexibility through a standardized platform. Services represented in this learning solution include Adayana’s unique managed learning environment, learning program management consulting, customized courseware development, third party content integration, customized reporting services, and multi-modal courseware delivery.
More than satisfied by the results of the managed learning partnership, this healthcare provider has continued to use Adayana through various technology integrations and for a variety of its customized courses. Reporting for the health system has also improved over the years and has deviated from a previously manual administrative task.
Using Adayana’s managed learning services, this healthcare provider has increased its course completions to nearly 1.5 million per year supporting over 113,000 employees nation-wide. Managing this content through the Adayana learning services technologies has enabled the health system and its employees to focus on what is most important—its patients.
